Salon Policy
We aim to give the highest level of service to our clients, which is why we ask that you take note of our salon policy.
Deposits
A deposit is required to confirm your booking.
Cancellations & Appointments
A minimum notice of 24 hrs is required should you need to cancel or reschedule your appointment or you will forfeit your deposit. Cancellations can be made by contacting us on 0402 142 361.
No Shows
Lash Artisan has a strict no-show policy. If you do not show up for your appointment your deposit will not be refunded and further bookings will not be taken.
Punctuality
To ensure the best experience, please arrive on time (ideally 5 mins early) with clean, makeup-free lashes.
Late Arrivals
Late arrivals may result in a shortened service, charged at the full rate.
No Shows
Lash Artisan has a strict no-show policy. If you do not show up for your appointment your deposit will not be refunded and we will be unable to take further bookings.
Infill Requirements
Bookings for infills are for Lash Artisan sets only. Lashes from other salons will be charged a removal fee, and the full set price applied.
Refunds
Refunds can be given if your lashes are removed by a Lash Artisan stylist within 24 hours of your lash application. We don’t refund changes of mind.
AFTERCARE
No water for at least 24-48 hours after application -keep them dry.
Brush lashes at least once a day – avoid eye rubbing and picking at lashes – doing this you may pull out your own lashes.
Never wear mascara – use oil free makeup remover to remove eye makeup & avoid any lotions or creams touching the lashes
Do not wear any eye makeup to your lash service
We recommend coming in for infills every 2-3 weeks
Please contact Lash Artisan via email or phone about any discomfort or application concerns, we need to be informed within the first 48 hours of lash set application. Once we have assessed your concerns, you’ll need to come back into the salon within 72 hours to qualify for a stylist to rectify the problem. All lash set styling and booked lash set type are agreed upon on initial in store consultation.